Policies
Refund & Cancellation Policy
How cancellations, changes and refunds are handled. This wording is a placeholder for layout and is confirmed before publication.
This page contains placeholder wording for layout purposes only. Final policy text is confirmed by Divine Pathways Services (SMC-Private) Limited before publication and may change.
Cancellations by you
[Placeholder] Cancellation requests must be made in writing. Charges depend on how close the cancellation is to the travel or submission date and on the terms of third-party suppliers such as airlines and hotels.
Non-refundable costs
[Placeholder] Certain costs are non-refundable once incurred, including issued airline tickets, confirmed accommodation, visa and government fees, and processing charges.
Changes to a booking
[Placeholder] Date or itinerary changes are subject to availability and to any difference in price and supplier amendment fees.
Refund processing
[Placeholder] Approved refunds are paid using the original payment method within a reasonable period after the relevant supplier refunds have been received.
Circumstances outside our control
[Placeholder] Where travel is disrupted by events outside our control, refunds are limited to amounts actually recovered from suppliers.
Questions about this policy? Contact admin@divinepathways.co.uk.